Beware of Fake MRX Sellers Buy Only From Official Stores
MRX is NOT sold via any third-party retailers or wholesalers.
Contact Us

Whether you have questions about your order, shipping, product details, or general inquiries, our support team is here to help.

Email Support

Send us your inquiry at:

[email protected]

Response Time

We typically respond within 24–48 hours on business days, or you can fill out the form below for a quicker reply.

Use the “Chat With Us” page for quick assistance anytime.

Inquiry Form

Order & Delivery Questions

Need help tracking your package or understanding shipping details?
Visi:  User Guide and Shipping Info

Usage Instructions

Visit:  How To Use

Returns & Cancellations

To cancel an order or start a return, please visit: Return & Refund Policy

Business Hours

Available: Monday – Saturday
Time: 10:00 AM to 6:00 PM (Japan Time)
Outside of hours? You can still leave a message. We’ll reply as soon as we’re back online.