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Email Support
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Response Time
We typically respond within 24–48 hours on business days, or you can fill out the form below for a quicker reply.
Use the “Chat With Us” page for quick assistance anytime.
Inquiry Form
Order & Delivery Questions
Need help tracking your package or understanding shipping details?
Visi: User Guide and Shipping Info
Usage Instructions
Visit: How To Use
Returns & Cancellations
To cancel an order or start a return, please visit: Return & Refund Policy
Business Hours
Available: Monday – Saturday
Time: 10:00 AM to 6:00 PM (Japan Time)
Outside of hours? You can still leave a message. We’ll reply as soon as we’re back online.