User Guide

Welcome to the MRX Official Online Shop Japan 🇯🇵
This simple guide will help you understand how to explore our website, place an order, make a payment, and get support.

Browse Our Products

① Visit the Product Page to view details about our premium herbal care items like Mr. X Adult Cream.
② Read clear product descriptions
③ Learn about key ingredients
④ See usage instructions
⑤ Explore customer reviews

How to Place an Order

① Ordering is quick and secure:
② Click the “Add to Cart” button on any product
③ Tap the cart icon (top right) and choose “Proceed to Checkout”
④ Fill in your shipping and billing information
⑤ Review your order before confirming

Payment Options

We support multiple payment methods for your convenience:
Credit/Debit Cards (Visa, MasterCard, JCB, AMEX)
コンビニ払い (Convenience Store Payment)
PayPay / Digital Wallets
Payments handled securely via KOMOJU or Stripe

Shipping & Tracking

We ship all orders within Japan using trusted carriers (Japan Post EMS)
You will receive a tracking number after dispatch
You can check order status anytime on our Track Your Order page

Cancellations & Returns

Need to cancel or return?
Orders can be canceled before shipping
Returns accepted within 14 days (unopened and unused only)
Visit our Order Cancellation & Return Policy for full details

Support & Contact

If you need help or have questions:
Visit our Help & Support page
Chat with us directly through Messenger or WhatsApp
Or email our team: [email protected]

Quick Tips

① Always read instructions before using our products
② Store creams in a cool, dry place
③ Use consistently for best results
④ All items are 100% authentic and shipped from Japan